Terms and Conditions
 
English Language Academy (ELA Malta)
9 Tower Lane (Triq it-Torri), Sliema, Malta

 

 

 

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Terms & Conditions

Booking

  • To book a course please complete the online booking form. Your booking will normally be confirmed within a few hours.
  • A 60 Euro deposit is required for people booking a course.
  • A deposit may be required for people booking accommodation.
  • The deposit can be paid by bank transfer or by credit card. .
  • The balance is payable before the start of your course.
  • If your chosen accommodation is not available we will send you suggestions for available accommodation. Naturally you can cancel your booking at no charge if your required accommodation is not avaiable.

Classes

  • Each lesson is 45 minutes.
  • Lessons are from Monday to Friday.
  • Students can begin on any day between Monday and Friday (excluding holidays).
  • Course fees include placement tests, tuition, course certificate and Internet use.
  • Course fees do not include the cost of activities, registration, insurance, bank charges, exam fees or course material.
  • A nominal charge of € 20 is made for course materials. When a student moves up a level a new book costs €10.
  • If there is only one participant in a group, the school reserves the right to reduce the number of lessons by 50%.
  • The maximum class size in our standard General English courses is 8 (from November to March) or 10 (from April to October). The school reserves the right in exceptional circumstances to increase this number.

Examinations

  • Examination fees are not included in course fees.
  • If you wish to do an examination at the end of your course, please write this on the booking form. Details how to register will be then sent to you.
  • The school does not register students for exams.
  • Places for exams are limited. Early registration for exams is recommended.
  • Examination bodies occasionally cancel a published exam date.

Holidays

  • The school is closed on Saturday and Sunday and public holidays.
  • There is no reduction in the course fees where a course includes a public holiday, but lost lessons will be made up on the other days.
  • If there are 2 public holidays in one week, lessons for one day will be made up and a free tour offered for the second day.
  • Public holidays are:
    • 08.12.17
    • 13.12.17
    • 25.12.17
    • 01.01.18
    • 10.02.18 (Saturday)
    • 19.03.18
    • 30.03.18
    • 31.03.18 (Saturday)
    • 01.05.18
    • 07.06.18
    • 29.06.18
    • 15.08.18
    • 08.09.18 (Saturday)
    • 21.09.18
    • 08.12.18 (Saturday)
    • 13.12.18
    • 25.12.18

Attendance

  • We expect students to behave well and attend lessons.
  • Students attending at least 80% of the course will be eligible to a certificate of attendance.
  • There are no refunds for students who start their courses late, finish early or miss lessons..

Activity packages

  • The school reserves the right to change the activities included in activity packages.

Course cancellations

  • There is no cancellation fee for course cancellations received in writing more than 7 working days before arrival.
  • There is no refund for courses cancelled after commencement.
  • The course deposit is non-refundable.

Accommodation cancellations

  • For cancellations received in writing more than 14 working days before arrival there is no cancellation fee.

  • If accommodation is cancelled less than 15 working days before arrival or after arrival a cancellation fee may apply. The fee will depend on the school's contract with the individual accommodation provider.
  • The school reserves the right to charge a € 20 processing fee for accommodation changes & cancellations.

Price Calculator

  • The calculator displayed on this website is under development and may contain errors.
  • Naturally you can cancel your booking if your invoice differs from the price displayed.
  • The calculator is for student use only.
  • Courses and accommodation are subject to availability at the time your booking is processed.

Insurance

  • We strongly advise you to take out adequate insurance

Airport Transfer

  • Flight details should be received at least 7 days before arrival.
  • Students must call our emergency number with any last minute flight changes.

Complaints

  • If a student has a complaint about their stay, this must reported immediately to the ELA department concerned.
  • Complaints received after course finish will not be considered.

Private Tuition

  • Students booking 30 lessons per week private tuition (Course: PE, PSE or Private Exam) are under certain circumstances eligible to 10 free group English lessons.
  • These free lessons will be from 14:45 to 16:45 and only available if there is a suitable class already running with capacity.
  • The school will not open a new class to provide these free lessons.

Links

  • Links to external websites are provided for your convenience only and we do not take responsibility for the content of third party websites or endorse them.

Accommodation Ratings

  • Maltese accommodation star ratings may be of a different standard to your own country.
  • These ratings may change at any time during the year. The star rating displayed on this website may not be current.

ECO Tax

  • The Maltese government has introduced an ECO Tax for all tourists aged 18 years and over.

  • The charge is € 0.50 per night, however, the maximum charge is € 5.00 for the total stay.

  • The tax is collected by the accommodation establishments themselves with the exception of homestays.

  • ELA will collect the tax directly from students booking homestay accommodation on the first day of school.

  • The invoice you receive does not include the ECO Tax.

Legal

  • All disputes are to be settled by Maltese law.
  • The school will not be held responsible for loss or theft of any student's property from the school, accommodation or elsewhere.